Refund policy

No returns on made-to-order items - Since each piece is handcrafted specifically for the customer, all sales are final

Exceptions - returns/exchanges only if:

• The item arrives damaged during shipping
• There's a defect in craftsmanship
• We sent the wrong item

Process for defects/errors:

• Customer must contact within 7 days of delivery with photos
• You'll provide a prepaid return label for verified defects/errors
• Full replacement once you receive and confirm the issue

No refunds for:

• Change of mind
• Accidental purchases 
• Color/size dissatisfaction (unless significantly different from photos)